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Preparing for a New Start in Tourism in Ecuador

The Import Promotion Desk (IPD) is supporting the Ministry of Tourism in Ecuador (MINTUR) as it prepares to relaunch tourism in the country. In conjunction with the consulting firm Hotel Resilient, which specialises in risk and crisis management, the health and hygiene concepts for the tourism sector have been adapted to internationally valid standards and a concept for hygiene and safety training has been developed. David A. Ortegón Martínez, CEO of KAI Sustainable Coaching (KSC) took an active part of this project participating in the alignment of the Ecuadorian Protocols and Guidelines for safe Re-opening of Accommodations and F&B establishements with Internationally Recognised Standards and as Training Instructor. In the first three months, more than 400 Ecuadorian tourism professionals have already been trained; an e-learning program has also been launched.

 

BUILDING TRUST WITH HEALTH AND HYGIENE CONCEPTS

No other industry has been hit as hard by the Covid-19 pandemic as the tourism industry: travel warnings, cancelled flights and closed borders have become the new reality. IPD was unable to complete its plans to present the destinations and travel suppliers of the IPD program at trade shows, nor to organise roadshows or FAM trips to connect European tour operators with companies in Ecuador, Nepal and Tunisia.

Therefore, IPD and its partners looked ahead instead - to the time after the crisis: In a number of capacity-building measures, the IPD experts supported tour operators in their positioning and marketing in order to ensure a successful new start after the crisis. IPD tackled one particular challenge together with MINTUR in Ecuador: it is essential for the restart that guests have confidence in the guarantee of their safety – and with regard to Covid-19, in the health and hygiene concepts of the tourism providers. The project therefore involved the professional establishment of internationally recognised Covid-19 hygiene protocols in the hospitality and food & beverage sector and their successful implementation across the industry. A fundamental element in the success of the project was broad implementation of the processes throughout the diverse tourism industry in Ecuador. At the same time, the training concept had to consider the special pandemic conditions in order to avoid spreading the virus.

INTERNATIONALLY RECOGNISED HYGIENE PROTOCOLS AND "TRAINING OF TRAINERS“ CONCEPT

By involving the consulting firm Hotel Resilient, IPD has acquired an expert in risk management within the hotel industry. In close cooperation with MINTUR, the specialists revised existing Ecuadorian protocols and guidelines for the safe reopening of the hotel and hospitality industry. The goal was to maximise the effectiveness of Ecuadorian protocols and build trust by aligning them with internationally recognised standards.

In order to ensure broad communication of the new concept, a „training of trainers“ approach was developed. This allowed locally trained trainers to inform many tourism businesses and their employees about the newly developed hygiene measures and safety protocols as efficiently as possible and support them in the implementation process. The training was offered in both English and Spanish and was accessible as an online tool in even the more remote regions of Ecuador.

 

HIGH DEMAND FOR TRAINING

Employees of the Ministry of Tourism and the Tourism Board as well as the hotel association AHOTEC rolled out the information and training campaign on the new hygiene protocols for the tourism sector. In addition to employees of the ministry and the hotel association, a large number of regional tourism authorities and tourism service providers were reached. In the first three months, around 400 tourism professionals were trained.

The targeted development of training competencies at MINTUR and AHOTEC ensured that in the long term the training courses could be offered locally and, if necessary, quickly adapted to new challenges. The e-learning tool also provides access to the training even for tourism companies in remote regions, such as the Amazon and Galapagos.

 

Sobre Nosotros - About Us

Somos la empresa líder en América Latina en la implementación de Programas de Sustentabilidad Turística, Nuestra misión es Incrementar la competitividad de los Destinos & empresas del sector turístico a través de la integración de principios de Sustentabilidad en sus Sistemas de Gestión, logrando la optimización en el uso de todos sus recursos.

We are the leading company in Latin America in the implementation of Tourism Sustainability Programs, Our mission is to increase the competitiveness of Destinations and Companies in the Tourism Industry, through the integration of principles of Sustainability in their Management Systems, achieving optimization in the use of All its resources.

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Sm@rt Manager

Conozca nuestro Modelo de Trabajo Altamente Efectivo, creado para alcanzar la más eficiente administración de recursos de su negocio e Incrementar la Competitividad de su empresa o Destino.

Learn about our Highly Effective Work Model, created to achieve the most Efficient Management of your business resources and Increase the Competitiveness of your company or Destination.

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KAI Sustainable Coaching

A lo largo de los últimos 9 años de trabajo en diferentes destinos turísticos de México, Centroamérica y el Caribe hemos asumido el reto de convertir la Sostenibilidad en una herramienta de Gestión altamente eficiente,  totalmente operativa y estrechamente relacionada con los procesos de mejora continua de cada Empresa y Destino que ha decidido utilizarla para incrementar su competitividad.

Throughout the last 9 years of work in different tourist destinations in Mexico, Central America and the Caribbean we have take over the challenge of turning Sustainability into a highly efficient Management tool, fully operational and closely related to the processes of continuous improvement in each Company and Destination that has decided to use it to increase its competitiveness.

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Noticias & Eventos - KSC Update

Nuestras más recientes actualizaciones en Turismo Sostenible

  • KSC MIEMBRO DE TRES INICIATIVAS INTERNACIONALES POR LA SOSTENIBILIDAD.

    KSC MIEMBRO DE TRES INICIATIVAS INTERNACIONALES POR LA SOSTENIBILIDAD.

    La Situación Global Actual ha resaltado fuertemente la necesidad que tenemos, tanto Individuos como Organizaciones, de trabajar en Equipo a través de Alianzas Estratégicas que potencien el impacto positivo de nuestras Acciones e Incrementen el Alcance de nuestros Proyectos. En este contexto, KAI Sustainable Coaching ha venido trabajando durante los últimos meses en el desarrollo de la Plataforma de aprendizaje Sustain-Ability Online Academy https://sustain-ability.teachable.com/, que recientemente presentamos al público en el mes de Julio y que ya cuenta con más de 25 alumnos de diferentes Nacionalidades. De forma paralela al desarrollo de esta iniciativa, nuestra organización se ha unido a tres iniciativas de Desarrollo Sostenible que les presentamos a continuación: •Red Internacional de Promotores de ODS •#TurismoReset •Future of Tourism

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  • KSC MEMBER OF 3 INTERNATIONAL INITIATIVES FOR SUSTAINABILITY.

    KSC MEMBER OF 3 INTERNATIONAL INITIATIVES FOR SUSTAINABILITY.

    The Current Global Situation has strongly highlighted the need we have, as Individuals and Organizations, to work as a Team through Strategic Alliances that enhance the positive impact of our Actions and Increase the Scope of our Projects. In this context, KAI Sustainable Coaching has been working in recent months on the development of the Sustain-Ability Online Academy https://sustain-ability.teachable.com/ learning platform, which we recently presented to the public in July and which already has more than 25 students of different Nationalities. In parallel to the development of this initiative, our organization has joined three Sustainable Development initiatives that we present here below: •International Network of SDG Promoters •#TourismReset •Future of Tourism

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  • LANZAMIENTO DE SUSTAIN-ABILITY ONLINE ACADEMY.

    LANZAMIENTO DE SUSTAIN-ABILITY ONLINE ACADEMY.

    Hoy Lanzamos Oficialmente Sustain-Ability Online Academy, nuestra plataforma de Formación para Hoteles, Tour-Operadores & Destinos Turísticos, dedicada al desarrollo de una Industria Turística Competitiva, Rentable & Sostenible. Nuestros Cursos & Herramientas, 100% prácticos y aplicables a la operación diaria de nuestros negocios, se encuentran centrados en la Administración Eficiente de Todos los Recursos de nuestras Empresas y Destinos.

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  • Ideas contra el plástico en el Caribe  - República Dominicana

    Ideas contra el plástico en el Caribe - República Dominicana

    Toneladas de desperdicios inundaron en un abrir y cerrar de ojos las playas de República Dominicana. La marea de basura pone en riesgo el ecosistema marino y también el turismo, una de las principales actividades económicas en el país. Iniciativas de reciclaje como Green Love o Ecoturismo Responsable se han puesto en marcha para luchar contra la contaminación. KAI sustainable Coaching trabaja con Sensatori Hotel Punta Cana & Nickelodeon Hotels & Resorts Punta Cana creando soluciones innovadoras que le permitan al Destino Gestionar adecuadamente sus residuos, te compartimos este video con parte de nuestro trabajo y el de nuestros socios estratégicos Ecoservice Dominicana & Clean The World. Video: Ideas contra el plástico en el Caribe

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  • Dia Mundial de la Higiene: Karisma Hotels & Resorts Dominicana  + KSC

    Dia Mundial de la Higiene: Karisma Hotels & Resorts Dominicana + KSC

    El 3 de Septiembre de 2018 Celebramos El Día Mundial de la Higiene en la Comunidad del Cajuil. en Rep. Dominicana. con una campaña de Manos limpias para todos los niños de esta Comunidad. En conjunto con Clean The World y Karisma Hotels & Resorts, realizamos un taller de lavado de manos con los niños y maestros de la escuela y regalamos 70 Kits de aseo a cada uno de ellos. Un Poco más sobre este día: Cada año, en esta fecha se celebra el día Mundial de la Higiene, con el objetivo de promover medidas de aseo para el cuidado de la salud de la población, tanto en el ámbito sanitario como en cada uno de los hogares. Este día se celebra para recordar la importancia de la higiene en la prevención de diferentes tipos de enfermedades y redoblar los esfuerzos por mantener la higiene en los alimentos y bebidas, lugares públicos, hogares y comunidades, así como la eliminación segura de todos los desperdicios domésticos para a evitar las enfermedades. A través de esta iniciativa y del programa de Desarrollo social de Karisma Hotels & Resorts buscamos incrementar la calidad de vida de la población en cada uno de los Destinos en los que vivimos y trabajamos.

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  • Karisma Hotels & Resorts & Rescátame Punta Cana: Programa de Protección Animal

    Karisma Hotels & Resorts & Rescátame Punta Cana: Programa de Protección Animal

    Video: Rescátame Punta Cana Avanzando con la Protección Animal en Punta Cana, Rep. Dominicana, donde el sector turístico está cada vez más comprometido con el bienestar de Perros & Gatos. Rescátame Fundación Protectora de Animales realiza una labor esencial para el destino a través de sus jornadas de Esterilización, Vacunación & Adopción de animales perdidos o abandonados Karisma Hotels & Resorts & Rescátame Punta Cana Fundación Protectora de animales han dado el primer paso para un Convenio Institucional a largo plazo centrado en la protección y adopción de perros y gatos en situación de calle en este destino. Desde Mayo de 2018 los Hoteles han establecido mecanismos de recaudación de fondos para financiar las actividades que lleva a cabo Rescatame Punta Cana, en Agosto 2018 se entregaron los primeros fondos para la campaña de esterilización que se llevará a cabo en Punta Cana en Octubre 2018. Felicitaciones por este paso hacia la Sostenibilidad del Destino!

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  • Clean the World Brings Its Hospitality Recycling Program to Dominican Republic

    Clean the World Brings Its Hospitality Recycling Program to Dominican Republic

    Clean the World Brings Its Hospitality Recycling Program to Dominican Republic ORLANDO, Fla., July 10, 2018 (Newswire.com) - Clean the World, a leader in global health, announces the opening of its newest recycling operations center located in Punta Cana, Dominican Republic. In addition to three locations in North America, Clean the World has a presence in Europe, Asia, and now the Caribbean, with plans to continue expansion. Clean the World Recycling Operation Centers (ROC) are the hubs for the Hospitality Recycling Program. Recycled soap and bottled amenities from each Clean the World hotel partner journey to the closest ROC to be sorted, sanitized, and prepared for distribution. The first hotel company in the Dominican Republic to adopt Clean the World’s Hospitality Recycling Program is Karisma Hotels & Resorts with its 2 properties: Nickelodeon Hotels & Resorts and Sensatori Resort Punta Cana. With a combined 460 rooms on the ocean-side properties, in just a three month time period, the hotels have already diverted 255 pounds of waste from Dominican landfills, contributing to the creation of over 800 newly recycled bars of life-saving soap to be distributed within the country.

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  • Sensatori Resort & Nickelodeon Hotels & Resorts: Guarding all that’s Good in Punta Cana

    Sensatori Resort & Nickelodeon Hotels & Resorts: Guarding all that’s Good in Punta Cana

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